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Setting up MFA (Multi-Factor Authentication)

This article describes how to set up MFA on a mobile device.

We recommend using one of the following Authenticator apps:

  • Google Authenticator
  • Microsoft Authenticator
  • Authy

This article assumes you are going to use Google Authenticator.

tip

The process will be very similar for other Authenticator apps.

Prerequisites​

  • A mobile device (iOS or Android)
  • Internet access
  • A QR code provided by Volo

Step 1: Download Google Authenticator​

  1. Open the app store on your mobile device:
    • Android: Google Play Store
    • iOS: Apple App Store
  2. Search for Google Authenticator.
  3. Download and install the app published by Google LLC.
  4. Open the app once installation is complete.

Step 2: Open Google Authenticator​

  1. Launch the Google Authenticator app.
  2. Complete any initial prompts (such as permissions or brief introduction screens).
  3. The app will display an option to add an account.

Step 3: Add a Volo Account by Scanning a QR Code​

  1. On Volo, ensure Stage 2 of the account migration process is displaying a QR code.
  2. On your mobile device:
    • Tap Add account or the “+” icon in Google Authenticator.
    • Select Scan a QR code.
  3. Use your phone’s camera to scan the QR code shown on the screen.
MFA Authenticator App.

Step 4: Retrieve the Six-Digit Verification Code​

  1. After scanning the QR code, Google Authenticator will create an account for this Volo operator and generate a six-digit code.
  2. The code refreshes automatically every 30 seconds.
  3. Locate the entry corresponding to the account you just added.
  4. Enter the six-digit code in the relevant field on Volo.
caution
  • The 6-digit code refreshes every 30 seconds.
  • If the code expires, wait for a new one and try again.